Introduction
This Refund & Cancellation Policy (“Policy”) explains the terms on which Somadhan Technologies (“we”, “us”, “our”) issues refunds and handles cancellations across our bootcamps, training programs and internships (“Programs”), our AI products, and our custom AI solutions and consultancy engagements (“Custom Solutions”).
This Policy should be read together with our Terms and Conditions and Privacy Policy, and, for Custom Solutions, alongside the specific Master Service Agreement (MSA) and Statement of Work (SOW) governing that engagement. In the event of a conflict between this Policy and a specific written project agreement, the project agreement shall prevail with respect to that engagement.
This Policy is framed in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 (to the extent applicable to our website and Program enrollments), applicable Reserve Bank of India (RBI) guidelines on payment aggregators and refund processing timelines, and the Indian Contract Act, 1872, insofar as it governs our commercial agreements with Clients.
General Principles
- We do not charge cancellation fees on a cancellation initiated by us that we would not equally bear ourselves, in line with the Consumer Protection (E-Commerce) Rules, 2020.
- Refunds, where approved, are processed to the original mode of payment only, in accordance with RBI guidelines and the processing timelines of our payment partner, Razorpay.
- All fees are quoted exclusive of applicable taxes (including GST) unless expressly stated otherwise. Any refund issued will correspondingly adjust the tax component as permitted under applicable GST rules.
- This Policy, along with our return, refund and cancellation terms, is published and made available to you prior to purchase or engagement, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Bootcamps, Training Programs & Internships
3.1 Cancellation by You
- Full refund: If you cancel your enrollment at least 10 days before the Program start date, you are entitled to a full refund of fees paid, excluding any registration or processing fee.
- No refund after commencement: Once a Program has commenced, no refund will be issued, regardless of your subsequent participation, attendance, or withdrawal.
- Non-refundable registration fee: Any registration or processing fee charged at the time of enrollment is non-refundable under all circumstances.
3.2 Cancellation or Rescheduling by Us
If we cancel or reschedule a Program, you will be offered, at your choice, a full refund of fees paid or the option to transfer to a future cohort at no additional cost. No cancellation charge will be deducted from you in these circumstances, consistent with the principle in Section 2 above.
3.3 Removal for Cause
Where a participant is removed from a Program for conduct that is abusive, fraudulent, or in violation of our Code of Conduct or Terms and Conditions, no refund will be issued for the removal.
3.4 How to Request a Refund
Refund requests must be submitted in writing to director@somadhantechnologies.in, stating the Program name, enrollment date, and reason for the request.
- We will acknowledge receipt of your request within 48 hours.
- Eligible refunds will be approved or declined, with reasons, within 7 business days of acknowledgment.
- Approved refunds will be processed to the original mode of payment within 7–10 business days of approval, subject to the further processing timelines of Razorpay and your bank or card issuer.
AI Products (Self-Serve / Subscription-Based Access)
Where any of our AI products are offered on a paid, self-serve, or subscription basis, the following applies unless a specific product page or order confirmation states otherwise:
- Subscription fees already billed for a current billing cycle are non-refundable once access has been granted, except where required under Section 6 (Defective, Deficient or Undelivered Services) below.
- You may cancel a recurring subscription at any time to prevent future billing; cancellation will take effect from the next billing cycle and does not entitle you to a pro-rated refund of the current cycle.
- Free trials, where offered, convert to paid access only upon your affirmative action, and no charge will be made without such explicit consent, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
Custom AI Solutions & Consultancy Engagements
Custom Solutions are bespoke, project-based engagements and are not governed by the fixed refund schedule applicable to Programs. Instead:
- Payment terms, milestones, and any project-specific cancellation or refund terms are set out in the MSA and the relevant SOW executed for that engagement.
- Where an engagement is terminated after work has commenced, fees for work already performed, deliverables already provided, and any non-recoverable third-party or infrastructure costs incurred on your behalf up to the date of termination are non-refundable.
- Any advance or milestone payment made for work not yet performed as of the date of termination will be assessed in good faith and refunded on a pro-rata basis, except where the MSA or SOW specifies otherwise.
- Where we are unable to commence or continue an engagement due to a cause attributable solely to us, any unearned advance payment will be refunded in full within the timeline specified in the MSA, or within 15 business days of written confirmation where the MSA is silent.
Where this Section conflicts with a specific MSA or SOW, the specific project agreement will prevail.
Defective, Deficient or Undelivered Services
Consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we will not refuse a refund where a paid Service is materially defective, deficient, or was not delivered as described, provided the issue is not attributable to factors disclosed in our Terms and Conditions (such as the inherent limitations of AI-generated outputs described in Section 7.2 of our Terms) or to force majeure.
Where such a claim is raised, we will investigate in good faith and, where upheld, issue a full or partial refund as appropriate to the extent of the deficiency, or offer to remedy the deficiency at your option.
Taxes
Where a refund is approved, we will refund the fee actually received net of any tax component already remitted to the relevant tax authority, or adjust the tax component in accordance with applicable GST rules, as the case may be. Any bank charges, payment gateway fees, or currency conversion charges that are non-recoverable from Razorpay or the relevant payment network may be deducted from the refunded amount, where applicable.
Grievance Redressal
Any complaint regarding a declined refund, delayed processing, or dissatisfaction with the outcome of a refund request may be escalated to our Grievance Officer:
Name
Hirakjyoti Sarma
Designation
Head, Operations and Administration
Address
Somadhan Technologies, Guwahati, Assam, India
We will acknowledge a grievance within 48 hours and aim to resolve it within one month, in line with the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020. If you remain unsatisfied with our resolution, you may approach the National Consumer Helpline (1800-11-4000 / 14404), the e-Daakhil / National Consumer Commission portal, or the appropriate Consumer Disputes Redressal Commission, or proceed as set out in the Governing Law & Dispute Resolution section of our Terms and Conditions.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices, Services, or applicable law. Any changes will be posted on this page with a revised “Last Updated” date. Refund requests will be assessed under the version of this Policy in effect on the date of the relevant purchase or engagement, unless a subsequent version is more favourable to you and we elect to apply it.
Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the dispute resolution mechanism and exclusive jurisdiction of the courts in Guwahati, Assam, as set out in our Terms and Conditions.
Contact Us
For any questions about this Policy or to initiate a refund request, please contact us at:
This page was last updated on 07/09/2026. If you need a copy of the Policy as it stood on your date of purchase, email us and we will provide it.